Why do some businesses use digital technologies so much better than others?

The successful exploitation of digital technologies is becoming a bigger than ever differentiator between those companies moving forward and those standing still.  Continuing advances in digital capabilities and applications means that ‘DIGITAL’ presents significant growth opportunities and at the same time increases the competitive pressures on most businesses.

Consumers and business customers are familiar with online buying channels and the associated supporting services.  But there has been an equal revolution in digital capabilities to automate or eliminate previous manually intensive processes and internal tasks.  The advantages can be immense:

• higher productivity and significantly lower costs
• better management of assets
• faster and more reliable decision-making
• more consistent and reliable service to customers, and
• reduced working capital.